STAY FAR AWAY FROM NURX. Was receiving birth control every 3 months by mail. On the 5th order, it became a disaster. Received a message on 1/8/23 informing my prescription was being processed & would ship in a few days. 10 days go by, no prescription mailed. On 1/18/23, I received a message informing account was up for renewal & I needed to update my account w/any changes to my health, insurance, payment, or personal info. My prescription that was in processing on 1/8/23, now showed as “under review by our care team”. I immediately responded, informing no changes had been made to any of my info. Days go by w/no response & no movement on my prescription. Made several attempts to contact this company, by app, phone, Facebook post, & Facebook messenger. On 1/26/23, Nurx contacted me through app to tell me the prescription was ready & asked if I wanted it to be shipped or sent to my local pharmacy. I reply immediately w/name, phone number, & address of my local pharmacy. Nurx responds a day later to confirm my prescription has been sent to my local pharmacy. I call the pharmacy & they inform the med is out of stock & would have to be ordered. On 1/29/23 I go to pharmacy to pickup & they inform I have to pay out of pocket because Nurx sent a duplicate prescription through their digital pharmacy Propel, has mailed it & has already billed my insurance. The request for a renewal and updated information should be dealt with MUCH sooner if this is the kind of delay that happens. It’s no wonder this company cannot dispense life saving meds. This company has grown bigger than what they can handle, do not respond promptly, & do not communicate effectively between one another, in turn providing horrible customer service & care. People should have a way to easily contact a live human being during business hours to handle such matters and/or get a response on the app within hours, not days. As a “medical company” this is simply unacceptable. I have deactivated my account.