“Absolutely horrible customer service. I paused my prescription and then saw I was charged for the item. I messaged them right away and followed up, by the time they answered me (over a week later) the item was delivered. Since the item was delivered they said there’s nothing to do. I plan on fighting this through my credit card since there’s no one to talk to at Nurx. The company kind of feels like a scam.”
“Was given a month supply of weight loss medications that did not get refilled and shipped in a timely manner. Went days without even after I sent messages a week in advance about running out soon. Messages went days without being answered and when I tried to call I would be on hold for 30+ minutes and finally hung up. Sent a message to cancel all prescriptions and cancel membership and the next day I got billed for 1 of 2 medications. 3 days later I was billed for the second medication and the $59 service fee. Was told that I could not return unopened medications for a refund because it’s against the law. Should not have to pay for service that was inadequate and nonexistent.”
“They change your setting and cancel your orders without you asking or your knowledge. Which is a huge privacy violation. Customer service is horrible. Forget trying to reach someone on a phone call ( 1.5 hours is the longest I’ve been left on hold to wait for an agent before giving up) and expect a message back within 5-7 business days. This company is horrible”
“Providers can't be reached Medications are not shipped on time leaving days of withdrawal symptoms. Messages are often answered by team members not providers. They claim 24 to 48 hour response but I experienced team members responding with questions instead of answers and then ignoring my responses. This company is not to be trusted with your or your love ones mental health medication.”
“Extreme wait times to get even a simple response (3 days is ridiculous) & good luck trying to reach anyone over the phone number that they give you to call. Once they do become active there is still zero to no communication. And they still charged me even though I decided to not go through with services through them. If I could give zero stars I would.”
“This company has turned into a site just here to scam patients in need. I was firstly over charged by $360 with two charges unrelated to the actual service or medication I was being provided. Not one representative online could explain why this has happened or even answer the question as to if and when those charges will be refunded. They approved my orders, made a shipment and then canceled that shipment. This was not fixed until I reached out 4 days later asking for an update on the shipment. Their response was that my order had just now shipped. I asked for any confirmation on when it would arrive and they've ignored me completely. Now I can finally see the shipment will in fact arrive after I already need the prescription. I've had to call in to have a single use order sent to a local pharmacy. This will I'm sure be many more additional charges. On top of all of the major issues with useless help online where automated responses are generated they've never once even attempted to bill my insurance. I confirmed this over the phone today with an employee from the company. The online customer service responded to me many times that if I have uploaded my insurance they will at a least attempt to bill it. It's uploaded and they could see my plan when I was talking to a person directly. On the phone she said she could see they've not once tried to bill my insurance and it's likely because I am being sent a 7 month supply which is typically denied. So they aren't even trying or letting me know there's a solution to getting things covered. I was told today most insurers only cover 3 months at a time. Never once have a asked for a larger supply to force myself to pay out of pocket! This was something they decided and have cost me so much money over time by lying right to my face. What a scam! Use anyone else who is actually working to support patients and all of their needs!”
“They keep charging my card without my authorization. They told me they can't delete my information even tho I canceled my subscription. I want the 80$ They charged my card put back immediately or I'll be pursuing Nurx for the overdraft fees that I have now, as a result of my card being charged without my permission. I want all my information deleted from Nurx. If there isn't a refund back to my card within 3 days, I will be pursuing them for my money back.”
“Scam alert. They require you a lengthy intake with numerous photos and credit card and then instead of scheduling you to their promised consultation, you get stuck in having to order their overpriced shampoos rather than the oral medication you applied for. Then they send you emails asking you to complete the consultation intake. But immediately redirect you to their product sales page rather than the consultation. Do yourself a favor and STAY AWAY from NURX!! Dishonest and a waste of time in my experience.”
“Paid $40 for a consult fee - that's fine.. when you get what is promised. They were pretty quick about approving my prescription. Then they "shipped" it. It never left their local post office and was immediately returned to sender. It was never delivered. When I reached out to have them rectify the situation their response was they can refund me basically when they want to and wait to process the returned goods which could take weeks they said... even though it NEVER MADE IT TO ME. or I can order with them AND PAY OUT OF POCKET FULL PRICE. That is an unacceptable solution when the shipping error is clearly ON THEM. So I asked for a refund, and to please refund the $40 consult fee because I'm getting horrible customer service and zero product from them. Basically seems like a scam. Of course they won't do the descent thing and refund me my money.”
“BAD & SNEAKY NURX business‼️‼️‼️
TERRIBLE customer service‼️‼️‼️‼️
NURX did me a favor, because of their thievery, a quick google search & RedBox RX is much cheaper.
NURX changes your order without authorization. Then refuses to refund the charge when brought up to customer service's attention.
I chose to not subscribe to the Tretinoin product, instead I chose to order it as 'one time purchase' each time. because I always have way too much product remaining when NURX wants to send out the next subscription.
1st order, no problem. 2nd order, still not a subscription, but there was a confusion in the size. It was a size larger than I thought I had ordered, meaning much more expensive than my 1st order. After going back & forth with customer service, I accepted the larger & more expensive product thinking it was my error in ordering.
Now, without any additional contact from me, I am suddenly on a subscription with an automated $93.- withdrawn from my account. I spent all day trying to reach someone at customer service to cancel this last order & to cancel the unauthorized subscription. I have repeatedly asked for my money to be refunded with the cancellation. NURX refused to refund the $93.- The product is great but it will be the same product at other online companies for Tretinoin. I will NOT be ordering from NURX again. Extremely ticked off, former customer.”
“NURX does not care about their customers. I’ve been a customer with NURX for years, and I recently switched my account from Auto Refill —> to On Demand so that I can control when I receive medication. NURX charges me anyways for the medication, messaged me letting me know I had the ability to cancel and they would release the funds. I explained my situation and asked them to NOT SEND medication, they ignored my message and let me know it was shipped. I asked for a refund and they refused to fix their error and lack of communication, even after I said I’d remove all of my three subscriptions with them. They still refused. All over $45! I’ve had to dispute this charge with my bank and now cancelled everything with them. They care more about making a buck than sustaining any sort of long standing customer relationship.”
“They doubled charged my credit card two payments of $69 and when I contacted them to ask for a refund for one of the payments, the response was negative and not professional. I was told that they were going to take one payment of $69 out and I should have been informed if they were going to take out more than that I did not authorize any second payment to be taken out of my card. On top of that, I was never told that this is a subscription based company where even though you don’t get no medicine, they still charge your card for services that you did not receive scam fraud. They also take forever to respond to your messages. The only time they message you is when they want their money and they threaten you we won’t give you no medicine unless you give your money and we cutting you off that is so unprofessional. I highly recommend that anyone that is looking for medication online this is not the place. I recommend you go in person to a doctor so you won’t get scammed by some Indian Middle Eastern, Doctor.”
“At first it was good but then after the second experience, I started noticing shady behavior where they would take my money and then they wouldn’t ship the medicine. I had to keep sending messages over and over asking them .OK so I paid so when is my medicine gonna be shipped. I missed one payment and they started messaging me saying where is their money at and if they don’t get their money they were going to cancel my services. I was doubled charged and I was told specifically that they were going to take one payment of $69 out and they ended up taking two payments out of my card and then I sent them over five messages and still have not gotten no response. This company is a scam and fraud.”
“I cannot express my utmost disappointment with this broker,Their refusal to process my withdrawal has left me furious and utterly dissatisfied. This experience has been nothing short of a nightmare, and I was not able to retrieve my funds back, I feel compelled to share my grievances to prevent others from falling into the same distressing predicament. First and foremost they refused me of my withdrawal and it was completely unjustifiable. I followed all of their stipulated procedures and provided all the necessary documentation, yet they still arrogantly decided to withhold my funds. I want to say a very big thank you to Mrs Charlotte Scott and her remarkable team. I will keep on testifying about your good works as long as I’m alive.
You can contact her via
email: charlotte...scotte....24....@.....gmail.....com
WhatsApp: +1—(254)—426—8392”
“They took advantage of me, tricking me into thinking I was making money while all they were doing was robbing me. You will be duped by this website, so please avoid it. Within a few days of reporting the problem to "AlexcryptoFX @ writeme dt COM" I received my money back in addition to my profit. He’s an expert.”
