I've used NURX since 2018. I've had a decent number of problems, usually with the app crashing while I'm updating information or them miscalculating my prescription delivery date. Recently, I've had issues where my prescription expires with no notice, and an automatic renewal form is started (that I don't have access to) while also making it so I can't start my own renewal process. In the past, I've been able to call their help line and get a considerate CS agent who is willing to troubleshoot with me and even expedite my Rx when needed without me asking. More than once I've called with a problem so annoying I was going to cancel my account, but after speaking with their CS agent I felt good about where my money was going. In the last year, they've expanded their services a lot but clearly at the cost of their customer support. I called about the same renewal form issue and was scolded by two different agents who made constant comments about how unbelievable my issues were, and who I had to prompt multiple times along the way to see if they were going to help me or not. It left me feeling crazy. I call with all my information in order, begging to give you my money, and you act like I have nothing better to do than lie about the app crashing and waste your time? I have had constant issues with their app, and now their CS agents can't even be bothered to be nice while dealing with people desperate for medical care. I'll be terminating my account as soon as they let me.