Do not trust Nurx with mental health medication management. I have been using Nurx for 11 months for "medication management" for my anxiety medication. I had no refills remaining on my current prescription so I contacted Nurx by message when I noticed I was about a week from running out. They sent me a link to the renewal questionnaire which I completed immediately. They notified me the same day that my prescription was placed on hold until my answers could be reviewed by the medical team. After a few days I had not heard anything, so I contacted Nurx again by message requesting the updated prescription and noted I only had one dose left. I received a response that my question would be reviewed by the medical team. I contacted Nurx again the next day by message requesting the updated prescription and noted that I had now taken the last dose and was completely out. I received no response, so I later contact Nurx by phone and they escalated my issue and assured me I would hear from the medical team soon. I heard nothing and so contacted Nurx the next day requesting the updated prescription and noting that I am now one day off of my medication due to their inaction. I pay for medication management which is supposed to include, "Acess to treatment adjustments when needed", "Unlimited messaging with your trusted medical team", and "Our team makes sure your treatment is delivered" which is categorically false as I cannot get anyone to provide me with my renewed prescription. I am now going through SSRI withdrawls due to their failure to provide care. I still have not received my renewed prescription and cannot get any response from the business. I understand they are busy but the lack of urgency related to medication management for psychiatric conditions is alarming. No prescriber I have ever worked with would allow a patient to be forced off their medication "cold turkey" due to their inaction. Don't offer services you can't safely provide.