This company has turned into a site just here to scam patients in need. I was firstly over charged by $360 with two charges unrelated to the actual service or medication I was being provided. Not one representative online could explain why this has happened or even answer the question as to if and when those charges will be refunded. They approved my orders, made a shipment and then canceled that shipment. This was not fixed until I reached out 4 days later asking for an update on the shipment. Their response was that my order had just now shipped. I asked for any confirmation on when it would arrive and they've ignored me completely. Now I can finally see the shipment will in fact arrive after I already need the prescription. I've had to call in to have a single use order sent to a local pharmacy. This will I'm sure be many more additional charges. On top of all of the major issues with useless help online where automated responses are generated they've never once even attempted to bill my insurance. I confirmed this over the phone today with an employee from the company. The online customer service responded to me many times that if I have uploaded my insurance they will at a least attempt to bill it. It's uploaded and they could see my plan when I was talking to a person directly. On the phone she said she could see they've not once tried to bill my insurance and it's likely because I am being sent a 7 month supply which is typically denied. So they aren't even trying or letting me know there's a solution to getting things covered. I was told today most insurers only cover 3 months at a time. Never once have a asked for a larger supply to force myself to pay out of pocket! This was something they decided and have cost me so much money over time by lying right to my face. What a scam! Use anyone else who is actually working to support patients and all of their needs!