I'm a big fan of pop up nzsales shop here in Nz where I buy most of the time and really value for money. However, for the very first time I've decided to purchase on "there website". Unfortunately it has been an extremely disappointing experience. -Order process was ok, shipping time takes an eternity considering that the item is ship from "Australia" to Canterbury, New Zealand as per invoice and shipping details read. It's unacceptable, which bring delivery to delay. -Customer service/communication fair. Having not receive my order after few days of initial delivery date, I get in contact with them and explain the situation. After that, they send me part of a screen shot showing tracking of parcel have arrived at country destination. After reviewing the invoice details, communication between both parties and part of the tracking they sent, to me something seems not right. To have peace of mind i opt to verify the tracking detail with the assigned company for delivery here in Nz to finally found out that the item purchased was shipped from China and not from Australia, also the dispatched and shipping date on the invoice doesn't match the verified tracking details. At last and more importantly, the product (brand bag) has been delivered after a long waiting period but not similar to the advertised item I purchased. It's where the disappointment take all its sense, quality of product is cheap and show wear and tear. Advertising, description and photos on website defer completely from reality. I don't recommend Nzsale online shopping at all.