“DO NOT BUY HERE ANYTHING
We ordered a mattress topper from the store NZ Sale. We specifically ordered a Double size but received a King Single, through no fault of our own. We contacted them, but I have not been able to reach anyone via phone or email for the past 10 days. We attempted to return the unused topper immediately in its original packaging, but no one has responded to our request for a refund or at least an exchange for the correct item.
Hopefully, this review helps others, as we have noticed many negative reviews from customers experiencing the same issue.”
“This platform appeared trustworthy, but after I made my investment, I was unable to access my funds, and all communication with their support team was cut off. I was devastated, thinking my savings were lost forever. Fortunately, I came across:
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Their team was professional, didnโt require any upfront payments, and guided me through the entire recovery process. To my relief, they recovered my entire ยฃ277,400. Iโm beyond grateful for their help and would recommend their services to anyone who has fallen victim to scams.”
“Ruined Christmas
Bought some shoes for my husband for Christmas. They arrived with the soles split on both of the pair. Raised this with customer service, sending photos and explanation. Then got asked to send more photos which I did. Then asked if the size was right which had nothing to do with the problem. Then got asked if I thought they could be repaired. I said NO these are a gift and you don't give a broken and repaired gift. The. They asked me again if I was happy to get them repaired. NO AGAIN. This is the worst customer service I have encountered. Ruined Christmas present and delayed resolution. Both Temu and AliExpress have refunded immediately on proof of damaged goods. Stay away from NZSale.”
“yet another victim of this company. Took 1.5 months to tell me that a product is no longer available. I only received this information because I asked. The refund will take over a week to process (i've pretty much accepted that i've lost that money).
What annoys me more is that Black Friday sales are now well and truly over. So i've lost the money they scammed out of the money they probably wont return, and now have to purchase the item (which I need now) at full price. Effectively a triple loss.
The site is a scam.”
“NZ Sale sent a product that fits so badly, it must be faulty. It looks like a counterfiet. They insist if we want to return it, we pay to return the product to Australia. The company is called "NZ Sale", yet they refuse to provide a New Zealand address for returns. I recommend people steer clear of this business.”
“Its a scam you will be charged import duty on top of their price. Been waiting 7 weeks now and I have $3500 worth of goods that customs wont clear.
These goods are imperative to our business. NZ sale dont care about customer service atrocious, still waiting. Please do not trust these people. N. Z sale come to the party refund or give us our goods!!! You will have a lawsuit!!!”
“It has been 4 weeks and l still have not received my goods, no communication, no tracking, poor service, this will be the last time l buy from NZ Sale.
I will stick with Temu, they have free delivery, email when goods are dispatched and have tracking. I'm all for supporting local but not when you pay for postage and then don't hear anything about your order.
No happy with NZsale at all ๐”
“Shipping communication is non existent and shipping itself is very slow. Cannot track orders nor is there an online chat service which makes it pretty difficult for accountability and security assurance. No contact details for escalation when problems occur. Office hours are mentioned 9am to 5pm. Which tome zone, cause it is not New Zealnad time.”
“Sent me wrong pair of jeans. Raised a return request on the app. Sent them photos of the said jeans and they sent me courier label to return the item. I printed it off and attached to package and dropped it off at the local post shop. Almost 3 weeks and no response from NZSALE. Long story short - the item is lost and they are refusing to refund it compensate me an item that didnโt match what I ordered anyway. They wonโt get a supervisor to ring me and kept asking me to go to the post shop and raise a lost item enquiry! 4 weeks and counting. No refund! And zero accountability.”
“Do not trust NZ Sale. Was delivered a package that was opened with items missing which I have paid for only to be told I need to follow and chase up with courier. They take no responsibility..do not trust them or buy any products. Im out of pocket with no items to show for it.”
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NZSALE
Reviews 9,041 โข Excellent
TrustScore 4.5 out of 5
4.3
VERIFIED COMPANY
In the Online Marketplace category
nzsa
le.co.nz
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4.3
9,041 total
5-star
61%
4-star
15%
3-star
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2-star
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Josiah
1 review
Rated 1 out of 5 stars
Worst customer service that I have everโฆ
Worst customer service that I have ever encountered..I accidentally placed 2 orders and immediately let them know and tried to cancel the first order. (Within 30 mins of placing)
They sent the order anyway and are now after refusing to cancel the order or send me returns labels. They have split the order into individual items and trying to charge me $10 per item to return. There are massive delays in shipping and the communication is dishonest and unclear. I have dealt with a different person several times with conflicting messages.
Would highly recommend not shopping with NZSale if you ever expect to return an item or cancel an order.
Customer service is atrocious.”
“Overcharged on the price including postage by $20. I canceled the order.
This has been more than a calendar month and I still have not had my money returned after multiple emails.
Absolute rip off . I thought I was dealing with NZ company but apparently not. Keep your hard earned money and buy from New Zealanders.”
“I'm a big fan of pop up nzsales shop here in Nz where I buy most of the time and really value for money. However, for the very first time I've decided to purchase on "there website".
Unfortunately it has been an extremely disappointing experience.
-Order process was ok, shipping time
takes an eternity considering that the item is ship from "Australia" to Canterbury, New Zealand as per invoice and shipping details read. It's unacceptable, which bring delivery to delay.
-Customer service/communication fair.
Having not receive my order after few days of initial delivery date, I get in contact with them and explain the situation.
After that, they send me part of a screen shot showing tracking of parcel have arrived at country destination.
After reviewing the invoice details, communication between both parties and part of the tracking they sent, to me something seems not right.
To have peace of mind i opt to verify the tracking detail with the assigned company for delivery here in Nz to
finally found out that the item purchased was shipped from China and not from Australia, also the dispatched and shipping date on the invoice doesn't match the verified tracking details.
At last and more importantly, the product (brand bag) has been delivered after a long waiting period but not similar to the advertised item I purchased. It's where the disappointment take all its sense, quality of product is cheap and show wear and tear. Advertising, description and photos on website defer completely from reality.
I don't recommend Nzsale online shopping at all.”
“Do NOT shop here. They're a sham, with terrible customer service. They make the mistakes then ask you to send the product back, despite it being their mistake, in full knowledge that the cost of getting the product back to the US is more than you paid for the shoes in the first place. My advice, stay well clear.”
“Took about a month to receive a cheap knock off version of the boot I'd paid for. For the price I paid I expected to receive the boot I saw in the picture, not the 'wish' version. I'll be surprised if they last 2months of wearing. Will never be using this site again. Total rip off.”
“Bought 2 x pairs of 2 x different brands shoes for my son. One brand sizes correct, the other 2 x pairs are incorrectly sized by 2 sizes each: size 41 fits feet 39 (my size). Requested return, got told that I need to pay for the post as that is taken as 'change of mind'. Change mind of not having our feet to fit under sized shoes???”
“Disgusting service the worst I've had. Ordered skincare 6 weeks ago. After 6 messages & lies saying they'd shipped it I finally got it and it was wrong. Now they're not replying to my messages.”
