A free upgrade! Upgrade on us... You forget to mention that your prices are not even competitive! It’s a downgrade for my wallet! I keep on being told though it’s better quality... hmmm! I don’t like #complaining at the best of times but this is the greatest lie that o2 could of ever come up. I have contacted o2 about this on three consecutive times about this upgrade and their prices are stupid! A 36month #contract should not be costing me more than 24months... even on a newer phone. To add I request a call back from the #outbound team and they can’t even be bothered to contact me! I am with Carphone warehouse/Mobiles.co.uk and if they want my business now or in the future, they are going about this very wrong. Customer service and business attitude of this is not going to last very long... where as nobody in customer support has spoken to me badly or treated me badly, the above speaks louder than words! Awful! Not impressed at all! I wonder if Carphone warehouse are able to help at all? 🤔🤔