O2 Reviews

Name: O2
Rating: 1.41

1.4 Rating 1,018 Reviews

9 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

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“Dear Service Team, I am writing to express my dissatisfaction with the service I recently received from O2. I believe the experience fell far below the standard I expected and has caused me significant inconvenience. To begin with, I visited the St Albans O2 branch—a trip that took half a day including parking—because you did not have the blue Gen 10 iPad in stock. Upon returning home, I discovered that I had not been provided with a SIM card. As a result, I had to make another trip, this time to the Stevenage O2 branch, to retrieve it. At the Stevenage branch, I was informed that the staff had assumed it was an eSIM, which turned out to be incorrect. This miscommunication and lack of attention to detail cost me several hours of my day and unnecessary frustration. I feel that with better staff training, such errors could have been avoided, saving customers like me a great deal of wasted time and effort. I expect to hear how O2 plans to address this issue, both in terms of improving staff training and compensating me for the time and inconvenience caused. I look forward to your prompt response.”

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Posted 2 hours ago

“AVOID!!!!!! Worst company i have ever ever ever dealt with!!!! If I wrote what they've done and everything they've messed up it will be too long and don't have the energy. Do not go to this company!!!!”

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Posted 2 days ago

“Paid for wifi and mobile coverage, just cancelled as no service for 2 weeks. Terrible customer service, of slow response times and wanted to keep billing even when providing no service.”

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Posted 2 days ago

“Sent my phone for a repair. O2 lost my phone for a month, didn’t tell me, I have chased upwards of 30 times on this. They refused to fairly compensate me and offered me £10 and then £30 (less than my contract). I have spend hours over 12 hours attempting to fix this over calls, web chats, emails. All they have ever done is replied to say “I know how you are feeling” and then ignore the complaint and refund. It’s a further two months down the line and there is still no resolution and my complaints and attempts to resolve continue to be ignored. Awful service, never had this with any other provider. Am seeking legal advice to break contract and claim further compensation.”

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Posted 5 days ago

“O2 accidentally disconnectected my service. After 6 months of trying to get it reconnected and them continually failing to take any action they told me they could no longer reconnect my service as 6 months had passed. The most disgusting customer service i have ever received, I had been a customer for 20 years. Never again”

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Posted 6 days ago

“Rubbish company”

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Posted 6 days ago

“Condensed version. Been with o2 22 years despite many mistakes over the years. Always remained loyal. Upgraded one weekendto a more expensive contract. Offered £40 for a nesr perfect phone with no scratches. In error they disabled my daughters sim on the current handset so we couldn't contact each other. Changed delivery date 3 times. Used the worst couriers in the UK - DPD. Ignored 8 complaints which incl screenshots screen recordings & proof. The moment I go to Ombudsman they magically respond with generic copy & paste responses from India. I WILL NEVER buy anything from.them again or upgrade. They don't care , Customer service are totally incompetent . Please avoid. They have 85% 1 star reviews online. You will only be disappointed if you buy a phone or contract with them. Caused so much stress which is still not fully resolved !!”

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Posted 1 week ago

“My partner and I lost $313,990 Btc to a fake cryptocurrency investment platform A few months Ago, We had made an investment with an online broker who pretended to work with an investment Firm that helped traders and he literally promised huge profits who at the end scammed us and wasn't even responding to our messages. This really hit us hard to a point my husband had suicidal thoughts. Fortunately for us,an old family friend who previously worked with my husband referred us to TheresachinRecovery INC an Inc operative recovery experts. They checked on our case and assured us that our funds were recoverable.Their services and responses were professional and satisfying. They were able to recover all our lost funds and we really appreciated them and forever greatful to their service. Incase you need their services, Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 ”

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Posted 1 week ago

“Everything went wrong!! I called O2 to give them a heads up on some random calls from people who claimed to have a missed call from me. O2 blocked my account without telling me! Both my son and mine phones have been without services for over a week. Each time I called O2 customer care I get a different story. This company is the worst! Do not use their service”

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Posted 1 week ago

“These are all prearranged to steal your money, and that's how they took mine until I contacted COVSECLTD /*/ COM, where I was able to get my money and profit back. They entice investors with manipulated gains, and once they have your trust, there will be a significant drawdown on accounts that takes your money away.”

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Posted 1 week ago

“We went with O2 because we were spending time in the UK and in Europe and they promised EU roaming At the time I reviewed them, their reviews were all good unfortunately. They have since been taken over by Virgin Media. Our experience was very poor and most upsetting. We ended up having to dump the SIM card in Europe and buy a new one in Austria, basically doubling our cost. Their system also accepted a top up without providing the sevice and customer service was impossible to contact. Previous interaction with customer service was extremely variable from professional and kind and full of overpromises which were not delivered to rude and unhelpful at their store. Don't touch them with a barge pole if you intend to travel between the UK and Europe.”

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Posted 1 week ago

“Rubbish company!Customer service is a load of garbage as well.Add on charges that they haven’t told you about.Sure they make up the prices as they go along! Tried to speak with someone about my bill and all you can hear in the background is staff laughing and joking! Half way through the conversation and the call cuts off! ( Yes..That old chestnut) They call back and I’m unable to hear anything..Almost like the call had been muted.Joke of a company.The people in the call room are going to make 02 lose a lot of customers.”

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Posted 2 weeks ago

“The 02 is the more bad company in the Uk , someone fraud me I am called 02 sometimes and I am don’t know if my contract is go to cancelled, I am have to pay every month 51£ for 3 years I am didn’t order iPhone and I didn’t asked for my contract to be up . Is the moste bad company the customer service is very very bad no someone can help you . I wish someone can stop the O2 company. Rude people rude staff.”

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Posted 2 weeks ago

“O2 is the worst provider in the UK and their customer service is not helpful at all. After getting a 24 month contract with them just because it came included with virgin media they continued charging my account. I never used their services and when requested to cancel the contract they decided to charge me for the last month for no reason. Wasted a whole hour on the phone to get zero help… I don’t recommend them at all!!”

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Posted 3 weeks ago

“After nearly 30yrs as a loyal customer I have now left due to being treated by phone operators rudeness and being unhelpful. I am sorry for the 1* if it had 0* I would have put that. Very bad company now, equally bad customer service, they are doing a public service how do they get away with being so rude to customers saying their calls are recorded. If they are recorded why are the staff still hopeless, so glad I’ve finally moved on!”

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Posted 3 weeks ago

“Terrible company. Ammended my package without any notice and it's near impossible to contact them to discuss a solution. Their online help just sends you around in circles constantly having to relog in. Virgin media used to be the worst customer in the UK and this merger seems to have bought the O2 side down to the same standard.”

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Posted 3 weeks ago

“Awful company. Had to cancel the contract because they ruined our internal systems. They agreed to cancel but continued billing. Called them many times to rectify and no one knew what they were doing. I'd never work with them!”

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Posted 3 weeks ago

“Having to take them to ofcom and the communications ombudsman for complete failed service and missold connect. You would not believe the level of incompetence from start to finish. Sold unlimited data and then when there was a limit set they repeatedly broke promises of during it due months. Customer complaints have not returned communication despite promises and their own automated messages saying I would get a response with 7 days. The service itself has been failing for months with an ongoing issue. Finally after they agreed to cancel the contract with no termination fee they are now trying to charge this stating that there is nothing on my account stating this. Have involved ofcom and the communications ombudsman. O2 have failed to provide the information requested for them. Will also get further legal advice. I've spent over 15 hours trying to sort this. I've tried telephone calls, emails, messages through their app, web site and messenger. Each step was a complete failure. Look at reviews at other review sites. O2 are shocking, in fact embarrassing.”

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Posted 4 weeks ago

“O2 is the worst service coverage comparing EE, Three, Vodafone. I will never ever take O2 again in my life”

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Posted 4 weeks ago

“I want to change my password for my 02 login and I want to change the date 02 take the bill for my account as it is getting difficult to pay”

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Posted 4 weeks ago

O2 is rated 1.4 based on 1,018 reviews