This is hard, o2 have so many different standards across the board l, dependent on who you get the other end of the line. We have been hit hard with covid with the wife loosing her job and me being a manager had to take a pay cut for 6 months, we fell behind on the sons phone bill and they ultimately completely cut him of and disconnected him, move on 3 months and I missed a payment of £13 on mine and my wife’s phone, got disconnected, I payed it later that day and a week later still not the connected. I called them up, the first woman refused to help and said I need to pay £452 to clear my sons phone before anybody will be connected again, even tho 2 of the contracts was up to date I explained I can’t afford this and to take some of the credit I had with them(£275) I was told that could not happen. With my wife being down about it and me needing my phone for work I tried one last time, the man I got this time was absolutely second to none, this man went completely beyond to help us and never once spoke to us like we done something wrong and completely understood our situation. He re connected me and my wife within 2 mins of the call and said there should have never been any questions on that, he then himself said about our credit and asked if we was happy to do a credit transfer to which I agreed, he transferred £152 and clear the arrears on my sons phone and left the other credit in place for future bills, again within 5 mins of this my son is back on and over the moon. If every employee from o2 was like this man then the world would be a better place not just the best phone company. I couldn’t thank this bloke enough, he even spent another 5 mins on the phone with me explaining things I can do to help myself out for the future, absolute legend and did not just help me with my phones but took the time to talk to me and generally helped me out with my day and my future outlook on things. He will go far and o2 would be stupid to ever let this man go anywhere. Absolute asset. Thanks again.