Staff not trained.dont even know basic first aid.NO hand sanitiser for customers even after 8 visits to store as no signal .even staff spend over an hour to try get 02 customer service.Staff lie n lie just to sell you a product that u cannot use if no signal and no case available for tablet they sell.i was treated appallingly and ended up in an ambulance in store while I could hear staff laughing behind me as I had panic attack and fell off mobility scooter.they just found it funny.it was so humiliating.i need a phone with a signal in case I need an ambulance.now I'm with different supplier and case still ongoing.no disabled access.made to sit outside in rain till staff decid if they want to help you in then sent up to back of store while they serve customers who came in after you as they are there to spend money and you are there to complain.so sent to sit up back of store in your mobility scooter like ur invisible.NEVER BELIEVE THEM WHEN THEY SAY YOU WILL GET A SIGNAL AS THEY SAY ANYTHING JUST TO MAKE COMMision 02 have the worst signal I have ever experienced and staff do not tell you your getting a google account whether you want it or not.then when home none of the passwords by set u up with work.i could go on.just NEVER BUY ANYTHING FROM AN 02 STORE.if I could give minus zero I would.people still dying in Ayrshire area yet this store has no hand sanitiser for customers.now since I flagged it up hey have put the spray bottle out with blu liquid/no contents on bottle as it's for surfaces not hand sanitiser.you also get told if you complain you just have to ask as it's behind counter for their use .APPALLING store to enter.to have a nationwide store where even manager knows nothing about first aid which could mean life or death to a customer waiting on ambulance.if they don't contact covid from store and no sanitiser.they may die as no first aiders are trained in basics.ialso have numerous email addresses now thru them.it won't even let me rate customer service and not annonomous as have to give email or they won't post ur comment