The worst company ever I ordered a phone from o2. I did not receive my phone so I went into the o2 shop to see what was happening? It was stated my phone had not come yet and would receive a text. A few days I called up customer services took me 45 mins to get through to tell me that my phone had been returned and cancelled. Yet again on the phone onto o2 had could not do anything after 2 hours on the phone then made a complaint. I heard nothing from O2 and then I called to see what was going on? I explained the situation and the customer advisor said “she would call me back the next day”. They never did and had a to make a call to them. Customer advisor telling me I could have a phone but not the contract planned I had agreed. As 02 was in the wrong because my phone was in the store and never told me. I would never use 02, don’t care about customers and don’t valve them. Avoid o2 and don’t waste your money.