I'm SO annoyed that VIRGIN MOBILE bought over O2 last year, (causing all these negative reviews). Up till then, O2 was the BEST provider with the BEST customer service. VIRGIN have DESTROYED THE COMPANY OVERNIGHT. CS used to be IN UK, NOW IT IS OVERSEAS from the same sweat-shop that VIRGIN use in CALCUTTA... I'll be leaving soon....If u have a problem...ur screwed. I'll have NO MOBILE before providing personal info to OVERSEAS CUSTOMER SERVICES FOR ANY COMPANY. READ THIS AND LEARN O2. READ THIS AND LEARN you Indian scamming SCUM. I'LL BE THROWING HURDLES IN YOUR PATHS AT EVERY OPPORTUNITY IN THIS LIFE.