Very bad communication bring back care phone warehouse as I’ve never had such a bad experience since dealing with O2 direct never will use O2 again my family are also changing network after 15 years with O2 cannot believe staff attitude and change we went into York while on holiday to upgrade thought every thing was great but not so for example the guy said you have 2 new phones that are worth £700 and another worth £600 and only paying £42 per month for one and £30 per month for the other on same contract we are now paying for the phone each month on top such a joke they must have thought we were a good catch