If you read this, please do some research and go somewhere else, like anywhere else. I’ve got 6 contracts with o2. I believed for years that they are the best. Last november I ordered a lenovo yoga 5G laptop. It wasn’t really my choice but this one was the only option. I trusted o2 so signed the contract. After two months of using started to play up. The touchpad wasn’t responding. I tried to reset but didn’t help. Contacted o2 and arranged a repair. I explained I need it for work. I was told it can be fixed in couple of days. I sent it away. A week after nothing, so I phobed, after 40 mins I’ve got transferred to the repair dep. A lady promised me she keeps me updated. Of course she didn’t. I phoned two more times. I was promised different things, but nothing happened. I wanted to cancel the contract, I was told I have to pay the remaining £1800 pounds if I want to cancel. Well you know what? I will pay this money, I don’t care about the laptop anymore. Whether they ever find it or not. I am heartbroken ! Please people avoid this company.