Have not managed to use my phone yet as I need a friend to set it up for me as I am useless with technology. Called customer services last Friday to order my upgrade, the poor lady who answered to me was so helpful I couldn't thank her enough. I was on the phone for two and a half hours and she was so patient with me not once huffing or puffing as I had no idea what to do. Her name was SAVINA. which I have made a point of putting capitals in the hope she gets some recognition for her superb work and tolerance of me, she was also SCOTTISH. If you get to to read this SAVINA and remember me (the lady with the brain damage) I can't express enough how much I appreciated your help and you are not just a voice behind a phone.