I would have given zero but sadly there isn’t that option they the most annoying ass network on planet. Apparently sending defected products and claiming you have to pay if u want that replaced with another repaired product. Honestly I feel sick to have changed this network. And as Samsung whom they claim does the repair who are the phone manufacturer I find it unbelievable that they actually would do this when the phone is within 1 year warenty please be aware taking contract with them I am so stressed with this and am struggling to get this sorted. They are money hodering assholes