So received a new SIM as part of their collaboration with Virgin Media. Unfortunately, like so many other customers you can't get into the account as it states account has not been activated. The first rep that answered after 30 mins (don't even want to bother with the nightmare voice activated robot before that) well he took down the whole story and decided he could not help and put me through to South Africa. Here I had to go through all the security again and this was unecessary. The side issue is my Wife set up the virgin media account and they phoned me in my car for the offer, as it comes out of my bank by direct debit. So I am perfectly able to accept the deal on my own but I need my wife to pass security to fix the issue. Anyway the woman was either deliberately winding me up or had an uncanny knack to remain silent and only talk at the exact time I spoke. To the point where I said let's use radio techniques and I will say "over" when I am done and it is your turn to speak. Her response was of course complete silence until I spoke again after another awkward silence. Trying my best not to turn into Basil Faulty the call came to a farcical end with absolutely nothing resolved. It ended with her reporting the failing as an It request to be investigated within "several days". A total nightmare service and this call could have been completed in 5 mins instead of 55. This would mean a far shorter wait in the initial que. However I am convinced they are winding people up on purpose and probably uploading to tick tock or something like that. It is the only credible reason for the excruciatingly painful support that was offered with zero resolution. I am looking to terminate the agreement but have no idea where to start. So bad.