Spent 1 hour trying to get through to O2 faults team. Flagged a fault 5 days ago! (we pay for a service levels package for faults to be resolve in 48 hours). Treated with an unhelpful attitude after having to call sales as customer service phone line doesn't seem to be working. This is for a Carehome where both the staffing team and services users are reliant on the phone lines for family contact and medical professionals.
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