Shockingly bad `customer service`. Despicable, deliberately awkward, going out of their way to be unhelpful. The absolute worst customer service ever experienced. Lucky, I didn`t punch the idiot and knock him out, it was that bad. My girlfriend bought a phone and a contract from o2 in Cribbs Causeway. After about a month the phone started going wrong, dropping calls, etc. O2 said there was `a mast down` in Clevedon and they were `doing everything we can to fix it`. This went on for about a month, still no signal while at home, so my girlfriend decide they had to go, and actually were in breach of contract as they coukldn`t provide the service, and after a reasonable amount of time, legally she should be able to leave the contract. Enter, the dragon. Oh my god, what a faff. We took the phone back, the stuffy manager said there was `nothing he could do`. This is after countless phone calls to o2 where they said `yes just take the phone back to the shop, we`ll end your contract, and give you £60 compensation for your trouble`, The shop knew nothing about it, and refused to help at all. The manager basically told my girlfriend where to go. phoned the o2 customer service from within the o2 shop to try to force some kind of resolution. The `customer service executive` on the end of the phone said `our systems are down sorry`. So another fruitless exercise. Eventually got through to someone who understood life, and they then said `give the phone to the manager and we can end your contact due to lack of service in your area`. Except the manager refused to physically accept the phone back, and refused to talk to his own company on the o2 phone in the o2 shop. WTAF??????? After many more phone calls to o2, finally someone in Bangalore said they would send my girlfriend a `jiffy bag` so she could return the phone to them. believe me when I say this, you could not make it up, absolutely ridiculous. That o2 manager, I feel sorry for anyone around him, he`s got a right chip on his shoulder. Jesus, what a absolute throbber he is. Avoid the o2 shop unless you want a living nightmare. Update; She never got the £60 compensation, and no one at o2 knows anything about it, apparently. Despite their calls being recorded. Funny that, isn`t it.