three months ago I decided to change my contract with you and acquire a new phone with a new number, which meant a totally new contract. I went to one of the O2 shops (Kurfürstenpl. 5, 80796 München), canceled the old contract, and signed the new one. The salesman was very nice, and I felt like I was in good hands, he ordered the new phone and told me that my old contract was canceled and that I would get the cancellation by post, and that the new contract was supposed to start at the beginning of October. The contract I chose came with a tablet; I knew I had to register somewhere to get it, but the salesman told me he would take care of everything, I should not worry about anything, and that he will send me everything to my house. I went on vacation the next week for two weeks and came back on October 2, but I moved out the next weekend to a new apartment in Giesing. Since I returned from vacation I texted the salesman several times, called him, and even went to the same shop so many times that I lost track. He never canceled my old contract, and he never ordered the tablet, but in all our conversations, he kept telling me that he will send me the tablet and the cancelation of the contract. I got tired and on Dec. 6 I went to another shop and canceled my old contract immediately and asked for the tablet, of course, it was too late to ask for the tablet, and there they told me that I was the only one who could ask for the tablet, not the salesman. I have never felt so insulted and mistreated by a company as I felt with your Customer Service, all the lies from this salesman for over 3 months are just unexplainable. I am just staying with O2 because I already signed a new contract but keep in mind that I will never recommend this company to anyone, and I will never sign a contract with you again. You just lost a client and I know I won’t be the last one. I always heard so many bad things about your Customer Service, but I just refused to believe it because I had such a nice experience and now, I understand what people were telling me, they were right, and I hope I don’t have to deal with your company ever again. And the worst part is that a wrote a letter to O2 explaining everything and a month later the answered that they don't speak English. What a trashy company