I dont normally do this type of thing but i have had enough now with the service I havent been getting. I changed my Virgin Media package at the beginning of the year that should have included an 02 sim which is billed separately. I never recieved the sim and even after chasing and speaking to people on the phone, through chats and going in to an 02 shop i still dont know my account number or have a sim but have been charged £50 so far for nothing. 02 say i have to speak to VM and VM say i have to speak to 02. I have normally defended Virgin Media in the past but this is appalling. I will have to rethink my account with them in the future as nobody will take responsibility and as for 02 I will never deal with them again in the future. Please beware people. #virginmedia #02 #virginmedia02