Dear Team ! This is the the worst company! Everywhere is scam ! Received a call about my sim contract to be updated! 12 months sim contract for £10.50 Accept that , but after few minutes received loan agreement! Do not say that is not part of the term ! This is a part of O2 job ! As this agreement from O2 company for 36 months! I didn’t accept that ! How you can do this with the people! As O2 will send this phone and the contact with O2! You are scammers !!! Really I’m in bad health condition- next week operation- and this situation gave me big stress! Was on a phone 2 hours after said do not worry your order been cancelled! And you won’t be charged for that ! Gave me a ref number, but after 3 hours again text message that my contact updated! why are you cheating?????? Again have to call - no help at all ! I didn’t not request any loan ! Loan with O2 ! Do not say that been done with someone else! This job what you are doing. And now what should I do ! I’m sick and I do not need this load and iPhone !!!!! Why are you cheating?????????????