Dear O2 Customer Service, I'm taking to social media to express my immense frustration and disappointment with the cancelation process I recently encountered. My attempt to cancel an unused Volt offer has been met with a series of roadblocks and a lack of resolution. The Volt offer, taken alongside a Virgin Media contract, was intended to offer cost savings through combined services. Despite my never utilizing the Volt offer, my attempts to cancel have been met with unnecessary complications. To make matters worse, my interaction with Aiza only added to the frustration. She informed me that the contract could not be canceled due to an alleged incorrect phone associated with the SIM. She was unable to escalate my concern to a manager or arrange for a manager to call me back. As a result, I am left feeling completely lost regarding the resolution of my expired contract. It is incredibly disheartening to encounter such obstacles when seeking assistance, especially when my intention is to discontinue a service that was never used. I urgently request that O2 address this matter promptly and take steps to improve the cancelation process. It is essential that your customer service is equipped to handle situations like mine, and that there is a clear path for resolution.