Very bad customer service. I called nearly 6 times in a day initially they switched me from virgin to o2 stating that my account is not belongs to them after 4 times switching in final attempt call connected to the O2 department and they keep on switching me from one team to another team at last I was transferred to the manager. He is a nice person. I explained everything to him , complained about the team members who didn’t have proper knowledge about customer details. Later, he transferred to the direct debit department. Again I explained everything to them. In the meantime, the call was disconnected after 1hr 18min of conversation and again I called O2 DD department when call got disconnected they didn’t even call me back and all these about my virgin account migrated to o2 without my concern and started getting troubles with the account & network . I called them personally to let them know about it , to raise a ticket & to set up a direct debit but no use even after 4hrs time spent. To the team : Very disappointed with the service, you people should understand the value of the time .If you don’t know then don’t join in the company. To the company : please make sure your HR team working properly or not . Here I am adding the screenshots of no’s call conversations which I called with the duration for your reference. I don’t know whether it will reach to the head of the department of the company or not but if it’s reach the right person I believe that at least next customers will not get these type of troubles again. Thank you .