I have spoken to 02 customer services centre three times since they decided to place a Default under my name and address with an credit reference agencies. The last time I spoke to someone was on the 15th November at 9:47am. I was told also on that date that I will receive an email within 3 working days stating that you have contacted the credit refference agencies to delete the defaul on my file that should of not been there in the first place. I have given you many months to do this which I am still waiting for this masteries email. I am now extremely annoyed from that I will be now contacting my solicitor to commence legal action against your company from which you have damaged my credit file. I have all recordings of the conversations that I have had with your staff saying this are going to do this when nothing has yet been done. The weird thing is that, I never even had a mobile phone with them. All they do on the phone once they understood what your saying is put you on bl....y hold so many times, then come back and make promises that are all lies. They placed a default on my name and address with the credit reference agencies since March 2023 which has led me to almost being homeless due to not being able to move, and they still have not done what they were meant to do, which was contact the agencies to delete it from my file. 02 needs to be shut down. I would avoid it like the plague. Looking forward to now taking the jer.ks to court and having a lovely lot of money in my bank account called, compensation for the damage they have done. Please contact me within the next 24 hours before I contact my solicitor to commence legal proceedings.