An excruciating experience on the phone trying to buy an £8 a month sim only deal. The sales assistant could only read from a script and not listen to anything that I was saying. Told me she was legally obliged to read out ALL the other phone package deals as a condition to my sale... Took 20 minutes.. I HAD TO individually decline each deal! When we did get to my payment they insisted on a credit check, despite me not being a new customer. Then I was told the system was down and the credit check could not be completed. I was to call back on Monday. I did, only to be told that there was nothing wrong with the system, the caller was just 'politely telling me I had been declined'... Really??? You've got to make this a more customer friendly experience 02. Poor sales experience all round. Date of experience: 17 November