I have struggled to view my bills on my online account, so I decided to call to get it sorted. I had been charged more than what I thought i should have been, and wanted to view the itemized bill. I got through to someone, who put me on hold whilst they looked into the issue, then when they came back, called me by the wrong name, and then hung up when I said that's not me. I called again, got through to a different person, who told me there is a technical issue, which will be resolved in 24h... I've been having this issue for a week or so, and can't get a straight answer. Very not happy, and will be switching provider very soon.