I'm left with no choice but to share my agonising experience with O2. In a world where staying connected is paramount, O2's service in Brighton is nothing short of abysmal, and it's high time someone shed light on this ongoing issue. To say that O2's service in Brighton is awful would be an understatement. It's a complete nightmare. The most glaring problem is the utter lack of reliable mobile data connection. As soon as you step out of the comfort of your home Wi-Fi, you might as well be stranded on a deserted island, cut off from the digital world. This is not a sporadic issue; it's a pervasive, long-standing problem that has plagued Brighton for several years, and it's become unbearable. From late summer 2023 to January 2024, the issues have been non stop and I am basically without a phone. One would assume that a company as prominent as O2 would take the initiative to rectify such a glaring issue. More so when even the BBC has reported on this never ending issue the city is plagued with. However, this is far from the truth. Complaining to O2 about their woeful service in Brighton seems to fall on deaf ears. Instead of addressing the problem, they respond with nothing more than a bill for the remaining contract. It's as if they're completely oblivious to the fact that their infrastructure in Brighton is failing on a monumental scale. The result? I find myself trapped in a never-ending contract, paying for a service that's effectively useless. I am constantly cut off from my friends, family, and colleagues, with no hope of resolution in sight. O2's customer service is a frustrating exercise in futility, leaving customers like me paying for their failures while receiving absolutely no support. In an era where reliable mobile connectivity is crucial for both personal and professional life, O2's negligence in addressing the dire service issues in Brighton is unacceptable. It's a blatant disregard for their customers' needs and a stark example of corporate indifference. If you're considering O2 as your mobile service provider and happen to live in Brighton, I strongly advise against it. Save yourself the frustration, the constant disconnection, and the fruitless complaints, and look elsewhere for a mobile service provider that values its customers and their need for reliable connectivity. Companies like o2 should be shut down.