Appalling customer service l, spent 2 hours on phone yesterday. I spoke to 9 different people in call centres from god knows where in the world. Every time going through security, explaining my issue, being put on hold, told they would deal with it then they would end the call and transfer me to someone else to start the whole process again. No one could help me, I was crying with frustration. I asked to cancel contract eventually through sheer frustration, we can't do that, we have to put you through to cancellations, call ended transferred again for eighth time started all over again, man said he would cancel contract, after being on hold 20 minutes he ended the call and transferred my call to ninth person who knew nothing about my case or why I'd been transferred to her, she could'nt help cancel contract. After 2 hours I gave up.