Absolutely useless and incompetent. I opened an account some years ago for my son and this contract ended last year Nov time. He then asked to transfer the account into his own name on a new sim only contract which they apparently did and the old number was discontinued, we then received a demand for payment even though the old account had been closed and disconnected, they then refused to transfer the account until we settled which we sis, we then receive demands from Moorcroft debt recovery for a pathetic sum of £10.50 ???, we then called again and they said there had been a mistake and the case was dropped, he than had use of the new account and all seemed well, i then received yet more demands for a payment of now £14.50 on this dead account that was no longer in use, i complained and was once again promised it had been rectified, i had since opened a dispute through Resolver and uploaded all my evidence along with my complaint and was promised 7 days in which they would contact me, that was 2 months ago and i have heard nothing but have since received yet another demand from Moorcroft debt recovery for a new bill of now £16.17 ???. I owe this pathetic company absolutely nothing and in fact was refunded for overpayments after paying for their fictitious bills. Steer well clear..