If I could give 02 no stars I would If I could give 02 no stars I would. I've spent a total of five hours on the phone to them trying to resolve a problem with a contract I was mis-sold (I was told I was being sent a free pay-as-you-go SIM when actually they set up a monthly contact!) Long story short, they eventually agreed to cancel this contract and refund what I had paid them. They sent me a check for £6.78 instead of £92.30. When I rang yet again, after an hour on hold, I was told I had been charged an early termination fee and that's why I had only received £6.78. I asked to speak to a manager and was told they were busy and would contact me later in the day. Another lie. Rang again, related the same story, was told I'd been sent a cheque to refund me within 5 working days. Another lie. Rang them again and was told they would credit my other 02 account with the money the owed me. Well let's see what happens this time! . Nothing I suspect. As soon as my two existing contracts are up I'm switching to EE. Do not take out a contract with this pathetic excuse for a company.