Went to the o2 shop in Hemel Hempstead today 02/07/24. A lovely guy called James helped me change my mobile number. It was a complicated request as I wanted to transfer an old number from an o2 account that my husband paid for to an o2 phone contract I had in my name. It took a while as the staff in the shop had not done that before. James was fab and so was the other guy that tried to help him do it. Between them they worked it out and managed to do it. Brilliant service, helpful, polite staff especially James and made my day. Thanks James and o2 for a great service. That’s why I love o2. Erica Brooker