The worst phone company in the world . Once they took over virgin the end was near and it's arrived . They missold me a upgrade the lady in their Asian office lied over the phone and since has seen my contract go from £7 a month to £20 illegal . Fraudulent behaviour from their customer services no suprise there, I've been trying to cancel my contract or get this fraudulent upgrade resolved but still to no avail. They keep sending emails asking about late payments as I was instructed by a customer service rep who understood some English to cancel the direct debit until these complaints are sorted it's been over a month and still no sign of this being over. We will see what happens next . The worst company ever don't ever think of joining 02 aside from the fraudulent scam artists at their customer service they also have really bad network .