Recieved repeated calls for months from an Asian voice i didnt understand. I gave in and listened to woman telling me my new sim arrived on Monday. I hadn't ordered a new sim. They told me i had to take it. Then asked me loads of questions I wasn't happy with. I told them I didn't believe they were legit but they totally ignored me. No reassurance whatsover. I was very uncomfortable & felt forced into sthing i dont trust. Was told " You WILL be at home on Monday to recieve your new sim". I am very uncomfortable at putting a new sim that I don't want into my phone. They badgered me endlessly. I have pneumonia & my husband recently died and so feel vulnerable. I told them this but was completely ignored. Then I recieved an emailed "pre-contract agreement" for an IPhone for 900 quid! I called them back because I absolutely do not want a new phone. It wasn't mentioned nor did I request it. They said " no no. Its normal, in case you want". But I don't! I lost my temper at the utter rudeness and appaling communication. Again, was totally ignored. So now I've got to put a new sim i didnt ask for & don't want into my phone. My entire lifes on my phone and I dont understand why I have to change my Sim? My husband dealt with all this stuff & I don't know if it's legit? Appaling,pushy, very unprofessional and im none the wiser about why the hell I WILL be in and I WILL change my sim. Awful. I feel hounded. Worried, confused