I paid off £££ to pay off my contract early and upgraded on the 16/08. CLICK AND COLLECT was available for next day and was PROMISED I’d be able to collect my phone over the phone with customer service. I went into store just to be turned away and told me to come back in a week? It’s now the 03/09 and I still do not have my order. EVERYTIME I contact customer service, I’m being told different things. The warehouse is migrating? The click and collect labels are not working? There’s an IT issue? If there was an IT issue surely a big company like this would get it fixed within hours to a day.. this is ridiculous and poor communication to their loyal customers because of this “Delay” they offer you £10 on your account?? That’s not solving anything. They say they raise your case as a high priority but they can say anything over the phone just to finish the call as soon as possible. Poor service. A automated message should have gone through to all customers if there was something happening to their warehouse. If you’re thinking of moving to O2, I wouldn’t. This needs to be addressed as they loosing customers fast. Anyone else gone through the same?