The customer services pass you from pillow to post and randomly say that they’re checking details and end up passing you onto someone else. Call to pay the bill because for some random reason the direct debit has failed and it takes minimum of 2 hours to do that. They overcharge people and make people pay for it and now adding £14 interest onto my account even though it wasn’t my fault they didn’t go through. It’s a shell of the o2 it used to be.
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