They do not value their customers at all . Worst customer service if your lucky enough to talk to someone but there again they lie to you . Was without a signal in March for around a month . Online chat told me they would help me get compensation when the issue is resolved ( what a load of rubbish ) they tell you what you want to hear . After around 7 months of making official complaints and receiving reply emails saying I will be contacted within 7 working days someone actually rang today saying they would credit my account for £30 . What a joke when I pay £40 a month but I agreed to it to then get a text message 1 minute after the call saying I had been credited £10 . A month without a proper service for a vulnerable adult . They should be disgusted with themselves . What a rip off .