Common Con Men nothing more Literally the WORST customer service experience i have EVER had! Genuinely insane and they have completely ruined the good reputation i used to think they had! It started when i paid £140 for a phone and agreed to £30 monthly for 12 months. they sent me a phone that didnt work. Over the course of 4 days it went from being slow to being a brick that didnt even turn on. I phone up to ask them to fix it and they tried to charge me £176 to replace the phone and then argued with me and told me i was wrong about my contract length. I was on the phone for an hour being told the contract i was literally looking at at the time was wrong and they expected me to pay more. Eventually when I called for a second time someone said my contract was actually fine and they were giving me a hard time for literally nothing. Then this person said they were going to order me a new phone so after being on the phone for another hour and being passed through to 3 different people you'd think theyd have been able to get me a new phone. NOPE! I was told a new one would be ordered for me but that I'd have to wait until their system was running and they hung up. When I called back for a third time after another 45 minutes i was told that no one had ordered a phone as they had said they would and i had to go to a shop. I told them i didn't have time as i was working for the next 4 days and asked them to just do as they had said they would before and they said ok we will but it will take us 24 hours. 72 hours later with absolutely no contact from o2 i phoned back to be told no one had bothered to order the phone as i was told they would. So with the phone I was given completely unusable and the old phone that i had sent in for recycling lost by o2 (which still hasnt been returned to me) i decided to cancel the contract. This should have been easy but after being on the phone for 55 minutes I finally snapped and asked to speak to the manager of the call centre. Who promptly hung up on me. So i phoned back and asked to speak to the manager immediately. And i was hung up on again. Which is absolutely disgusting and I was so angry i sent an email to o2 telling them i found this disgusting and am yet to receive a response. When i eventually got through I was told I would receive all my money back as soon as the phone was returned as I was well within the 2 week cooling off period. They sent a box for the phone and i sent it back with their 24 hour delivery. That was on September 12 and i am yet to have any money returned by today, October 8th. Heres the kicker though. I received a letter from O2 saying that *I* owed *them* £32 because my contract had run 2 DAYS into the next month before it was cancelled. To say i was angry is a complete understatement! O2 are full of scam artists and con men who dont want to and will not return the money you pay for a failed service and steal your phone to boot