O2 Disgusting customer service and blocking any attempt to complain. My like new iPhone 11 went in for repair due to the battery being unacceptable after just 9 months and the phone still being in warranty. Long story short , o2 store said repair would take 5-7 days and phone would be returned directly to my home address. Store did not send phone off for at least a week, it then seemed to go “missing”. I spent hours and hours chasing this up with both o2 store and customer service, constantly told contradictory information and what felt like lies. No one would accept responsibility nor offer any sort of solution or compensation so I raised a complaint at this point. I was left without a reliable phone at 8 months pregnant, then was admitted to hospital. After a whole month, the store finally managed to source a replacement phone. Store was very apologetic but recommended I still pursued the complaint. I received 3 missed calls from the complaints team which I could not answer as I was in hospital having now given birth. One call that I did manage to answer was a dead line. When I finally was able to answer the call and speak with an actual human, I explained that I was in hospital so could they call me back on the Monday which they agreed to. They did not do so. I then received a text on the Tuesday saying that “As we're unable to contact you, I will now consider your query as resolved. Should you have any questions you may call us back”. Returning the call led to a dead end message saying “ no need to contact us” so that’s that, they have “resolved” my complaint in their eyes. Absolutely disgusting experience all round, shame on o2 for treating a loyal customer so poorly. The hours and hours of my time wasted, lack of communication, lack of accountability, lack of support or offer of any kind of solution for an entire month is unacceptable as well as being a complete breach of the consumer rights act.