I’m putting this concisely as I spoke to 8 people over ten days to sort out me keeping my old number when changed from pay and go to monthly bank account. Every time I was told by each advisor it was sorted out only to find every time it wasn’t! I blame myself partly as I should have not up with it and left them. The last time I spoke to some one he would have been the tenth I realised something was wrong, and it was I was talking to myself and he had cut me off not only speaking to him but my service was cut too. No Service my iPhone reads. In the end it spurred me on to leave them and I am waiting for a SIM card from another company in a days time. I agree with what people say here, the customer service is shocking, diabolical in fact! I wish I had read these reviews before as I could have saved myself a lot of trouble and stress. I am 79 years old and if this is how they treat everyone please save yourself trouble and don’t go with this provider!