Dear Service Team, I am writing to express my dissatisfaction with the service I recently received from O2. I believe the experience fell far below the standard I expected and has caused me significant inconvenience. To begin with, I visited the St Albans O2 branch—a trip that took half a day including parking—because you did not have the blue Gen 10 iPad in stock. Upon returning home, I discovered that I had not been provided with a SIM card. As a result, I had to make another trip, this time to the Stevenage O2 branch, to retrieve it. At the Stevenage branch, I was informed that the staff had assumed it was an eSIM, which turned out to be incorrect. This miscommunication and lack of attention to detail cost me several hours of my day and unnecessary frustration. I feel that with better staff training, such errors could have been avoided, saving customers like me a great deal of wasted time and effort. I expect to hear how O2 plans to address this issue, both in terms of improving staff training and compensating me for the time and inconvenience caused. I look forward to your prompt response.