I topped up my data on my O2 SIM WITH £10.00.It never went on i called O2 numerous times to try sort it out, one of the advisors said go to the BBC website, i did and i got a pop up saying the page cant be opened due to parental control on the phone. parental control for the BBC???? Give me an effing break!!!!!! i said i wanted my £10 back and i was told under no circumstance this would happen. shocking and distressing situation ha been put in. My disabled son is on hol liday and the onny way we could talk to each other on whatsapp. i am worred out of my mind as i did not knowing iif he was ok. i am in the process of reporting them to trading standards and taking legal action. i spent over£100 in top upps and buying data over 3 days, i had been a O2 customer with them since the first iPhone came out but no more. imagine if a shareholder in O2 found out they had lost a customer who regularly spent over £100 in 3 days. i wrote a email to customer complaints saying i wanted a phone call back today (last wednesday) i said not to be a sh*t bag with no balls and to call me back straight away, 5 days later...............and im still waiting. in closing im done with that useless, uncaring company