So I tried to upgrade and add two iPads to my account. Got hung up on twice Called 6 times for the link when I eventually finalised the deal they got my email wrong and the level of incompetence was ridiculous they couldn't take down the correct email. Eventually got the links then there was a system failure couldn't get it Then got hung up on again. Eventually went into store and got a worse deal thanks o2. Then I get a text the day after saying my order has been dispatched I have no idea what was ordered. I walked away with everything at store. So begrudgingly I called the customer services again they told me someone had ordered something in store on my account. IT WAS NOT ME. They told me nothing could be done unless I went into store. It's my mothers birthday I can't go into store Sammy advised me I had to go and she wouldn't look into anything until I proved that wasn't me. She was HORRIBLE. I then called back and spoke to Marium who was lovely and cancelled the fraudulent order. I am disgusted with the customer service Sammy didn't even report it as fraudulent she advised me she had no idea if I was telling the truth that I might have gone in my lunch break! I don't work anywhere near the store. She wouldn't even tell me what actual store it was she just said it was the last one I went into. Well that could have been any because IT WASNT ME