At Hounslow, they are liars and particularly the (black) manageress with respect to her color, is a terrible person treat ppl like dirt and unprofessional. If I give positive feedback then it will be for the only one who helped me he is the manager (Salman Siraj) he should on top of this horrible manageress. After I went back many days, bearing in mind I am housebound and they know it yet the manageress kept giving me different app and no help I waited for 45 alone and she ignored me. I saw in the last 3 days when I was there making a black man beg for anyone to serve and he had crutches and couldn't walk, when a staff approached to help him, the horrible manageress stopped him and said to the black handicapped man no one will serve because I said so.... err... what? who she think she is? She is definitely very provocative. Salman Siraj we pray you become someone big somewhere better than this dump. No more O2.