I’ve been with o2 for 10 years, never benefited from any perks or incentives although they assure me I’m a valued customer. So I want to upgrade to the iPhone X with 10 months left on my current contract. As they can’t match what Vodafone is offereing I decided I would pay my contract off to leave. My app says it’s one price but customer service says it’s another, very misleading and worded in correctly if you want to pay it off and leave it’s higher than if you pay it off to upgrade. After 10 years or loyalty with 3 lines now I pay for nothing could be done to resolve this issue. I feel rather let down by a company I have been loyal to for 10 years. As soon as I can I will leave o2 and they will never get another penny out of me! Advice to your CEO look after loyal customers as it’s those who line your pockets and pay for your holidays!