viewed phones online , decided to put one in the shopping basket and to complete purchase at a later date , I saved the shopping basket and had a reference number which I was meant to be able to quote online or over the phone to complete the purchase. I rang up to complete the sale because I needed to query the click and collect destination , only to find the sales centre didn't recognise the reference number at all ! ! ! went through the whole process of taking down personal details only to find out at the end of the call they Didn't DO click and collect orders........ 30mins spent on premium rate line...Hmmmm . Nice little earner O2....