I would like to start of by saying my one star review is one star as I have to give one star to put a review on! They are not even worth that!!!!!! I have an I phone 7. The largest capacity model. My battery is not working properly so I contacted O2 to help. I was advised by the business dept to go to an O2 shop where they could send my phone away to be repaired and supply me with a phone whilst mine was away. When I got to the shop I was offered a vintage Nokia and was told it will do calls and texts but the internet is not good and neither are pictures. As I use my phone for both that was no use. So I decided to get a replacement from O2 but was told I would have to pay. I explained we had taken out insurance but they said that was only for lost stolen or broken. So reluctantly I agreed only to be told we can’t Fix it go to Apple! That’s not customer service! My contract is with O2 I pay O2. They are providing me with a piece of equipment which is no longer fit for purpose. They sold me insurance when I took out the company contract ( 10+ phones), now they won’t even repair but they still want my money! They sell you a 24 month contract and supply a phone with a 12 month warranty! Never mind not paying their taxes. They are ripping off the general public as well! Not a very nice company at all! The staff were apologetic but unable to help. I asked to speak to a manager and have been told to expect a call back within 24 hours. So even their management are not professional enough to face their customers who pay their wages.