Terrible call with customer services. Called up about a £100+ bill month on month to be hung up on when challeged why they tried quoting me (a non business customer) prices net of VAT. I then called back and spoke with a manager who told me nothing could be done to reduce the package and that they had setup a finance agreement in my name. Considdering its my wifes phone it is what it is but nobody has ever had confirmation from me directly which is therefore illegal to setup finance agreements in an individuals name without consent. Then told they will not reduce the 50GB package even considdering my wife has only used 6GB in total over the last 5 months In last month alone she used 327MB which is 0.6% of her allowance, they are still unwilling to alter the tarrif. This is an absolute disgrace! Terrible customer service and extreemy poor customer care. Also the fact that they are unwilling to reduce the package that is clearly well over what is needed is a joke!!! AVOID 02 at all costs!!!! 3 hours............ And they have cut off the account!! Back on the phone now to this terrible company!!!! Now 41 minutes into a call and they have informed me the complaints department have infoirmed it is physically impossible to reduce a tarrif as they system doesnt allow it!!!!!! This is is a complete lie!!! Now 52 minutes into the call and i have been told that it is not possible to get the bar lifted and that the best bet is i just call back on monday!!!!!!! What the actual F***!!!????!!! This is my wifes phone and we have recently had a baby 7 weeks ago and have three other children. 02 are quite happy to cut off my wife and leave her without a phone incase of emergency for the entire weekend. Not only does this business act fraudulently, lie and hang up on customers, they now have no care for safety of 4 children.