Have been with o2 for 4 years - you’d think they’d value your custom!! Alas NO!! Last year I called customer service to get a renewal option - some muppet in the call centre persuaded me to sign up for a 2 year contract with a Samsung J316 - WORST DECISION OF MY LIFE! I’ve had nothing but problems with this phone.
As for getting good reception with o2 - forget it!! I want to opt out of this contract but don’t know how!😫😫😫
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